Refund policy

RETURNS POLICY

Our Returns Policy forms part of, and must be read in conjunction with, our [Website Terms and Conditions]. We reserve the right to change this Returns Policy at any time. It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate. Our Returns Policy does not affect your statutory rights.

NO REFUND FOR ITEMS ON SALE
All sales items or discounted items are final unless an item is proven to be damaged or faulty.

DAMAGED OR FAULTY PRODUCTS
We take care to pack your products carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 7 days of receiving them in the mail.

We will arrange for the damaged or faulty product to be returned to us and you can let us know whether you would like us to either:
- send a replacement to you; or
- provide you with a refund.

Please see details below on how to organise a return.

HOW TO RETURN PRODUCTS IF FAULTY, DAMAGED OR INCORRECT:
To return an incorrect, faulty or damaged product, please follow the simple steps below:

1. To let us know the issue and that you would like to arrange a product return. We will advise the best address for you to send the products to. Contact us via info@hempirecollective.com.au
2. Pack and seal the item/s in their original shipping package including all hygienic sticker pad still attached and post them back to us.
3. We will organise a refund or replacement depending on the option you have selected. Please allow for up to 14 days to process a refund. Note that replacement delivery timeframes are subject to stock availability.
We recommend that you return the product via Registered post. HEMPIRE will not be responsible for parcels lost or damaged in transit if you choose not to return by Registered post.

WILL YOU REFUND MY POSTAGE COSTS TO RETURN AN ITEM?
We are more than happy to refund postage costs to return an item where the return is required due to our error,
for example:
- If the item is damaged or faulty; or
- If we sent you the wrong item.

CHANGE OF MIND RETURNS
We do not offer change of mind refunds or returns.
However, we understand that sizing can be tricky when it comes to intimates, so we're happy to offer an exchange on bras and underwear, provided the following conditions are met:

● The item is unworn and in its original condition
● The hygiene sticker pad is still intact and attached to the garment
● The item is in its original packaging

Items that do not meet these conditions will not be accepted for exchange and will be returned to the sender.
To organise an exchange, please see "HOW TO RETURN PRODUCTS" below for details on how to send your item back to us.

HOW TO RETURN PRODUCTS FOR EXCHANGE
Exchanges are simple - here's how it works:

1. Email us first at info@hempirecollective.com.au with your order number;, the item you'd like to exchange, and the size you need. Please include a photo of the hygiene sticker pad still attached to the garment if exchanging underwear.
2. We'll send you a free return satchel so you can send your item back to us at no cost to you.
3. Pack your item securely in its original packaging, place it in the return satchel, and drop it off at your nearest Australia Post outlet.
4. We'll dispatch your new size as soon as we receive your return.
Please note that exchanges are only available for bras and underwear with the hygiene sticker pad intact. Items received that do not meet our exchange conditions will be returned to sender.

If you have any questions, don't hesitate to get in touch at info@hempirecollective.com.au